How GMO Fought an Extortion in Public, and Why That Helped the Attackers
GMO Internet answered the extortion of its Onamae.com Desktop Cloud customers with a public campaign: a request for active cyber defense, a CEO blog, a $1 million bounty with daily tip counts and a stream of social media posts. Its customer advice was good. The spectacle around it was, in our view, the worst way to respond to people who need attention.